Terms of service

Welcome to EverMom Skincare — your partner for safe and effective skincare during and after pregnancy. By accessing our website or placing an order, you agree to the Terms & Conditions below. Please read them carefully to understand your rights and responsibilities as an EverMom Skincare customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.
  • Distance Contract: A transaction conducted online via our website.
  • Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability

  • These Terms apply to all purchases made through the EverMom Skincare website (evermomskincare.com).
  • By placing an order, you confirm your acceptance of these Terms.
  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

  • Business Name: EverMom Skincare
  • Registered Address: ECMX STARS LIMITED
  • Registration Number: RM03, 24/F, HO KING COMM CTR,2-16 FAYUEN ST, MONG KOK, HONG KONG
  • Contact Email: support@evermomskincare.com

4. Our Offer

At EverMom Skincare, we are committed to:

  • Showcasing a curated collection of skincare products (creams, oils, accessories) specifically designed for moms, with accurate descriptions and high-quality imagery.
  • Providing transparent pricing, including taxes and shipping costs at checkout.
  • Keeping stock and availability information up to date on our website.

5. Order Process

  • Orders are confirmed once full payment is received.
  • A confirmation email will be sent to the address provided after successful checkout.
  • All payments are securely processed via trusted third-party payment gateways.
  • EverMom Skincare reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.

6. Right of Withdrawal

  • You may return eligible items within 14 days of receiving your order.
  • Returned items must be unused, unopened (for hygiene reasons), in original packaging, and in resalable condition.
  • To exercise this right, contact us at support@evermomskincare.com and return products to [return address].

7. Returns & Refunds

  • Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
  • Items must be returned in original, undamaged, and unopened condition to qualify for a refund (due to the nature of skincare products).
  • Refunds are issued to the original payment method within 14 days once the return is received and approved.
  • Opened skincare products cannot be refunded for hygiene and safety reasons, except in cases of defect or error on our part.

8. Pricing

  • All prices are listed in USD ($) or your local currency.
  • EverMom Skincare reserves the right to correct pricing errors at any time.
  • International customers are responsible for any applicable duties, customs fees, or taxes.

9. Product Quality & Warranty

  • Each product undergoes a quality check before dispatch.
  • Product images are designed to reflect actual colors and textures as closely as possible (screen settings may vary).
  • Report any issues within 14 days of delivery to support@evermomskincare.com.
  • Warranty does not cover misuse, normal wear and tear, allergic reactions, or improper storage.
  • Important: While our products are formulated for pregnant and nursing mothers, we recommend consulting your healthcare provider before use, especially if you have specific skin conditions or allergies.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.
  • Standard delivery may take up to 30 days, depending on destination.
  • You'll be notified of any delays or stock issues via email.
  • If we are unable to deliver, we may offer a substitute product or a full refund.
  • Tracking information will be provided once your order ships.

11. Payments

  • Full payment is required at checkout.
  • We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
  • For payment-related concerns, contact our support team at support@evermomskincare.com promptly.

12. Complaints & Customer Support

  • Report any issues within 7 days of receiving your order.
  • Our support team aims to respond within 14 business days.
  • Valid complaints may be resolved through replacement, repair, or refund.
  • Contact us at: support@evermomskincare.com

13. Dispute Resolution

We aim to resolve disputes fairly and transparently. If needed, unresolved disputes may be referred to an independent mediator or handled according to applicable consumer protection laws in your jurisdiction.

14. Force Majeure

EverMom Skincare is not liable for delays or disruptions caused by events beyond our control (natural disasters, courier delays, supply chain disruptions, pandemics, etc.).

16. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website at evermomskincare.com/terms and becomes effective immediately upon posting.

17. Privacy & Data Protection

Your personal information is protected in accordance with our Privacy Policy. We collect and use your data only for order processing, customer service, and improving your experience. You have the right to access, correct, or delete your personal information at any time by contacting support@evermomskincare.com.

For full details, please read our Privacy Policy.

18. Product Safety & Disclaimers

  • All EverMom Skincare products are formulated with ingredients generally recognized as safe for use during pregnancy and breastfeeding.
  • However, individual reactions may vary. Discontinue use and consult a healthcare provider if irritation occurs.
  • Our products are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any medical condition.
  • Always perform a patch test before full application.

Last Updated: 01/29/2026

Contact Us: support@evermomskincare.com